Owners of a closed business because of lockdown restrictions are finding it tough right now. This goes without saying, but if this is you, then there are people out there that can help.
I was called this week by one of my clients who runs a Café in Hull but the practicalities of operating solely as a takeaway just don’t add up. The client wanted help as he has monthly outgoings that collectively are daunting but while I can only help with our part of his problem it has helped ease the burden a little, he now has the confidence to talk to his other suppliers and providers to help him through.
The key part of what I recommended was actually to identify what services from us he actually needed. At Paymentsense we have a customer App which give visibility on transactions, transfers, billing and on Dojo you can also complete the compliance in a matter of minutes.
THIS APP IS FREE!!
This means the client no longer has to pay for the external reporting service, paper billing, phone support for compliance or benefits program. These were all part of his plan which were of use a couple of years ago when he first joined, but with the advent of our App and the hunkering down because of necessity we eased a bit of that pressure and reduced most of his outgoings to us.
So whats the “takeaway” then?
Whether you have a card payments provider or other service provider for that matter. You have the time to sit down and go through the finer details of what you are paying for, or being fined for in cases with non-compliance, and get help to resolve it. My field is card payments so thats where I can help. Get a hold of your bill, if it comes on paper immediately see if your being charged for paper statements it’s usually £3.50+/month. Login to your providers online account, there are details available to tell you what you need to create an account if you don’t have one. If you do have an online account check they are not charging you it can be £5.00+/month. If you can’t find out how to login in message me directly I have access to the information on the majority of the acquirers in the UK.
Compliance – If you are not compliant you are likely to be charged £20+/month, if you get assistance from your acquirer you could be paying £25/month and if you have both these fees definitely get in touch!
While you are looking at the past bills though this is the time to review your rates. Rates for many of the large acquirers have consistently been going up in recent years. They have been advising customers as they are obliged to do, but, guess what? People don’t open envelopes, they don’t read emails! Why? because they’re too busy. IF you are closed, you are more likely to have time, IF you are open then your bills are likely to have shot through the roof with the additional card turnover, so make time.